Who can see the details of my water use?

Customers who enroll in the City of Allen water customer portal will be able to view details of their own water use. Customers can also add a secondary user (such as a spouse, roommate or business partner) or link multiple utility accounts once enrolled. As in the previous metering system, water use data is also accessible by a limited number of City of Allen employees who oversee customer billing and account details. State law restricts municipal utilities from providing any personal information or water usage information to third parties without the account holder’s agreement (HB 872 effective Sept 1, 2021).

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1. How do smart meters work?
2. Who can see the details of my water use?
3. How does the meter sense for leaks?
4. Am I charged extra for the smart meter?
5. Can the City of Allen use water meter data to enforce watering restrictions or issue citations?
6. Do smart meters measure both water and wastewater use?
7. Do smart water meters emit radio frequencies? If so, what is the impact?
8. With a smart meter, am I able to turn off my water at the main valve?
9. Why did I receive a leak alert?