Utility Billing

Pay for your water, sewer and trash/recycling service using one of our convenient options.

  • Pay OnlineYou can pay your bills online using Citizen Self Service. If you haven’t used this service before, please follow these instructions to create a new account.
  • Drive-Thru Payments: If you are paying by check or money order, you may drop your payment in the Utility Billing drop box located at Allen City Hall (305 Century Parkway) located near the front flagpole. Do not drop off cash payments.
  • Pay by Mail: You can mail your check or money order to City of Allen Utility Billing, P.O. Box 734802, Dallas, TX 75373-4802. Please include the payment stub found at the bottom of your bill. Do not mail cash payments.
  • Pay in Person: Customers can pay in person at the Customer Service windows at Allen City Hall (305 Century Parkway).

Account questions

Our team is here to help! Call 214.509.4560 to speak to a Customer Service Representative or email us with your questions.

Account information and Public Records Requests 

The state of Texas prohibits the release of any utility account information without a customer’s specific written permission. Effective June 18, 2021, City utility customers who wish “opt in” for release of other account information such as water consumption, late payments or water cutoff history must complete an online form and submit proof of identity at the Utility Billing customer service windows at Allen City Hall. 

For those who wish to keep their account information private, no action is required. All accounts have been marked as private as of June 2021. Information which cannot be identified with names or addresses can still be released.

Water quality information

The City's drinking water comes from the North Texas Municipal Water District (NTMWD) and is regulated by the State of Texas. More information on water quality testing, maintenance and guidelines