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Service Rates & Penalty Fees
The City of Allen has established rates for utilities based on the cost of providing services. Water rates include costs from our wholesale water supplier North Texas Municipal Water District (NTMWD) to maintain, supply and develop infrastructure to secure water resources for future needs. Learn more about NTMWD wholesale water rates and cost factors.
Sewer rate increase takes effect on November 1, 2020
Allen utility customers will see a slight increase in sewer rates as construction begins on major new sewer facilities. Beginning November 1, 2020, sewer rates will increase by 5%. This translates to no more than $2.82 per month for residential utility customers.
Water rates will not be impacted, as NTMWD did not increase the City of Allen's wholesale water rates for Fiscal Year 2021. Allen’s residential and commercial water rates remain among the lowest among the cities that get their treated water and wastewater treatment services from NTMWD.
Utility Billing
- $100 deposit to initiate new service
- $50 additional deposit if account is cut off for non-payment
Residential Water
| Up to 1,500 gallons -5/8” standard meter | $13.08 per month (minimum bill) |
| Up to 1,500 gallons - 3/4” meter | $21.82 per month (minimum bill) |
| Up to 1,500 gallons - 1” meter | $34.90 per month (minimum bill) |
| 1,501 to 15,000 gallons | $4.32 per 1,000 gallons |
| 15,001 to 25,000 gallons | $5.41 per 1,000 gallons |
| 25,001 to 50,000 gallons | $6.76 per 1,000 gallons |
| More than 50,001 gallons | $10.37 per 1,000 gallons |
Residential Sewer
Based on water usage.
| Up to 1,500 gallons | $28.80 per month (minimum bill) |
| Next 8,500 gallons | $3.55 per 1,000 gallons not to exceed 10,000 gallons |
| Maximum bill 10,000 gallons | $58.98 maximum |
Residential Drainage
| Monthly Fee for Single Family Residential | $3.50 per month |
Residential Waste Services
| Trash, Recycling & HWW Pickup (includes one trash and one recycle |
$15.59 per month |
| Each additional trash |
$8.89 per month |
| Each additional recycle |
$2.10 per month |
| Polycart Replacement | $85.76 per cart |
Penalty Fees
| Bill not paid by due date | 10% penalty on entire past due amount |
| Disconnection Fee | $40 |
| Returned Check Fee | $25 |
A commercial water deposit of $100 is required for all non-residential customers. Non-residential water minimum bill increases based on meter size.
Includes commercial, industrial, municipal, schools, apartments.
Commercial Sewer
Billed based on total water usage. Includes commercial, industrial, apartments.
Billed based on total water usage. Includes municipal and school customers only.
a) Single Enclosure approximately 10 feet by 10 feet in size - $14.52 per month.
b) Double Enclosure approximately 10 feet by 20 feet in size - $29.04 per month.
c) Enclosures of varying sizes charged at a rate of $0.1452 per square foot of enclosure space per month.
d) The City Manager or their designated representative is authorized to subjectively reduce these charges by up to 50% for outdoor trash enclosures that are designed with roofs, sidewalls, and final surface grades that effectively reduce the introduction of storm water into the enclosures.
| Commercial Meter Size |
Minimum Charge |
|---|---|
| 5/8" |
$13.08 per month |
| 3/4" |
$21.82 per month |
| 1" |
$34.90 per month |
| 1 ½" |
$43.61 per month |
| 2" |
$87.26 per month |
| 3" |
$130.89 per month |
| 4" |
$174.50 per month |
| 6" |
$436.25 per month |
Commercial Volumetric Charges
Includes commercial, industrial, municipal, schools, apartments.
| Up to 1,500 gallons | Monthly minimum above |
| 1,501 to 4,000 gallons | $2.98 per 1,000 gallons |
| More than 4,000 gallons | $3.71 per 1,000 gallons |
Irrigation & Fire Protection
| Up to 1,500 gallons | Monthly minimum above |
| More than 1,500 gallons | $7.25 per 1,000 gallons |
Construction Fire Hydrant Meters
| Up to 1,500 gallons | Monthly minimum above for 3" meter ($130.89) |
| More than 1,500 gallons | $5.10 per 1,000 gallons |
Commercial Sewer
Billed based on total water usage. Includes commercial, industrial, apartments.
| Up to 1,500 gallons | $35.74 per month (minimum bill) |
| More than 1,500 gallons | $4.68 per 1,000 gallons (no maximum) |
Municipal & School Sewer
Billed based on total water usage. Includes municipal and school customers only.
| Up to 1,500 gallons | $31.25 per month (minimum bill) |
| More than 1,500 gallons | $4.14 per 1,000 gallons (no maximum) |
Charges for Outdoor Trash Enclosures With Sanitary Sewer Drains
a) Single Enclosure approximately 10 feet by 10 feet in size - $14.52 per month.
b) Double Enclosure approximately 10 feet by 20 feet in size - $29.04 per month.
c) Enclosures of varying sizes charged at a rate of $0.1452 per square foot of enclosure space per month.
d) The City Manager or their designated representative is authorized to subjectively reduce these charges by up to 50% for outdoor trash enclosures that are designed with roofs, sidewalls, and final surface grades that effectively reduce the introduction of storm water into the enclosures.
Drought and Emergency Water Rates per 1,000 Gallons
| Residential Customer | |||||||
|---|---|---|---|---|---|---|---|
| Charge Increase Percentage |
0% |
25% |
50% |
75% |
100% |
125% |
150% |
| 0--1,500 gallons |
Same monthly minimum charge |
||||||
| 1,501--15,000 gallons |
$4.32 |
$4.32 |
$4.32 |
$4.32 |
$4.32 |
$4.32 |
$4.32 |
| 15,001--25,000 gallons |
$5.41 |
$6.77 |
$8.12 |
$9.47 |
$10.82 |
$12.18 |
$13.43 |
| 25,001--50,000 gallons |
$6.76 |
$8.45 |
$10.14 |
$11.83 |
$13.52 |
$15.21 |
$16.90 |
| 50,001--75,000 gallons | $10.37 | $12.97 | $15.56 | $18.15 | $20.74 | $23.34 | $25.93 |
| Non-Residential customers (commercial, industrial, municipal, apartments, schools): | |||||||
|---|---|---|---|---|---|---|---|
| Charge Increase Percentage | 0% | 25% | 50% | 75% | 100% | 125% | 150% |
| 0--1,500 gallons | Same monthly minimum charge |
||||||
| 1,501-4,000 gallons |
$2.98 |
$2.98 |
$2.98 |
$2.98 |
$2.98 |
$2.98 |
$2.98 |
| Over 4,000 gallons | $3.71 |
$3.71 |
$3.71 |
$3.71 |
$3.71 |
$3.71 |
$3.71 |
| Irrigation and Fire Protection: | |||||||
|---|---|---|---|---|---|---|---|
| Charge Increase Percentage | 0% | 25% | 50% | 75% | 100% | 125% | 150% |
| 0--1,500 gallons | Same monthly minimum charge |
||||||
| Over 1,501 gallons |
$7.25 |
$9.07 |
$10.88 |
$12.69 |
$14.50 |
$16.32 |
$18.13 |
| Construction Fire Hydrant Meters: | |||||||
|---|---|---|---|---|---|---|---|
| Charge Increase Percentage | 0% | 25% | 50% | 75% | 100% | 125% | 150% |
| 0--1,500 gallons | Same monthly minimum charge |
||||||
| Over 1,501 gallons |
$5.10 |
$6.38 |
$7.65 |
$8.93 |
$10.20 |
$11.48 |
$12.75 |